Terms & Conditions

At The Outlet by T&B, we are highly committed to provide you the best online shopping experience with the best offer price. Kindly read through the following terms prior to making your purchase. Your use of our site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs.

 


Use of Site

You are hereby granted permission to view and access information presented at www.theoutletbytb.com including downloads, with the full understanding that everything is presented on an “as-is” basis.
You will not copy or distribute any part of the Site in any medium without The Outlet by T&B's prior written authorization. You shall be solely responsible for your access to and/or use of the Site and its materials herein. The Outlet by T&B reserves the right to repost or reuse information referring/communicated to The Outlet via emails, social media channels or contests run by The Outlet by T&B.

Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.

Prohibited Activities

You agree and undertake not to:

  1. use the Site for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;
  2. impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;
  3. attempt to gain unauthorized access to or otherwise interfere or disrupt other computer systems or networks connected to the Site, interfere with another’s utilization and enjoyment of the Site, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Site's data or damage or interfere with the operation of another customer’s computer or mobile device or the Site; and
  4. post, promote or transmit through the Site any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libelous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

 

To the extent that any information, graphics, photographs, data and/or any other material is posted, promoted or transmitted through the Site by you (e.g. by way of product reviews or otherwise), please note that we do not actively monitor, edit or regulate such content and it is your responsibility to ensure that such content is in compliance the prohibitions in subparagraphs 1 to 4 above. However, if we are notified of any defamatory, obscene, libelous, threatening or other similar content, we may take steps to remove such content from the Site as soon as practicable.


Link to Third Parties Site

The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by The Outket by T&B including third party payment system providers. You acknowledge and agree that The Outlet By T&B is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.

Orders

  • The Outlet by T&B is unable to amend orders nor combine orders which were separately made after it is placed. Please double check your order details before confirming the order.
  • Due to security reasons we are unable to make any amendments after you have confirmed your order.
  • Termination of Order

We may terminate the Order at any time by writing to you if:

  1. You do not make payment to us when it is due;
  2. You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the Product (e.g. delivery address);
  3. You do not, within a reasonable time, allow us to deliver the product to you;

If we terminate the Order in the situations set out above, we will refund any money you have paid in advance for Products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


Payment

  • All payments has to be made through online banking (Maybank2u, UOB bank, CIMBclicks, HLB, Public Bank, RHB Bank, Affin Bank, Bank Islam) which is linked from our shopping cart which includes paypal, major credit cards and 2 checkout.
  • Payments shall not be deemed to be made until full amount of funds have cleared.
  • No cash refund is offered. We only offer refund in terms of credit note/voucher.
  • All orders will be automatically cancelled after 20 minutes of non-payment.
  • All cancelled orders cannot be reversed.
  • Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been accepted.


Currency & International Shipping

  • For delivery outside Malaysia, payments will be automatically be converted to shipping country's currency. If the destination currency is not in the default currency, it will be automatically be converted to USD.
  • The Outlet by T&B calculates the average currency rate for all countries (set by financial institution) plus a currency conversion rate and reserves the right to amend where deemed necessary.
  • Pricing varies across countries and The Outlet by T&B reserves the full rights to set this pricing range based on the countries' market conditions, regulatory costs, taxes, tariffs, cost of facilities, wages, legal risk, market risk, size of the market, etc.
  • All purchase has to be made according to the currency/price set by The Outlet by T&B website and any special request will not be entertained.
  • Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.


Delivery

All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during working hours, Monday through Friday, excluding weekends and local public holidays(Malaysia).

 

Once the Dispatch Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any).

 

For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel. In the case if tax not paid within the stipulated period, goods will be forfeited and destroyed by customs department which is not under our control.

 

Price of postage includes handling fees.


Bounced Parcels

  • Customers will be contacted via email should we receive any bounced parcels bearing their name.
  • Cost for re-delivery will be borne by the customer. The Outlet will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
  • The Outlet by T&B reserves the right to deny any request to combine the bounced back parcels with any new orders.
  • Any unclaimed bounced back parcels after 30 days grace period will be forfeited.

 

Return Policy

ALL RETURNS MUST BE SENT BACK WITHIN 7 WORKING DAYS (MALAYSIA) / 10 WORKING DAYS (OUTSIDE MALAYSIA)

  • As we are an outlet selling off season products, all items purchased may have slight defects/color discrepancies /measurements discrepancies and are all strictly not returnable or exchangeable (except for originally defective items).
  • If you believe you have received the wrong item or in any case of inevitable return have to be performed due to defective item, please contact us at theoutletbytb@gmail.com with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your shipping cost will be reimbursed.
  • Return item must be in its original condition (tag intact, unworn, unwashed and unaltered). All return must include the invoice slip. You may reprint it under your account. Exchanges for articles which do not meet all mentioned conditions will be duly declined.
  • The Return department will get back to you once a return item is received by us and we will resend you a new exact piece. In the situation where the item is no longer in-stock or the item is not fit for sale,we will issue you a credit voucher* based on your initial paid price. This normally takes 6-7 working days. No cash refund is allowed.

  1. Validity for credit voucher is 100 days from the date of issue.

  • Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.
  • All return shipping cost will be reimbursed by The Outlet by T&B in return credit note form & all exchange shipping cost will be borne by The Outlet by T&B.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.

 

  1. ​​A processing fee of RM5 (Malaysia) or USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.

  1. The return parcel is under customers' responsibility and The Outlet by T&B is not liable for any any lost return parcel/ additional taxes incurred for return parcels.

Return your items to the address below:

The Outlet by T&B Return 17-1,
Kuchai Entrepreneurs Park,
Jalan Kuchai Maju 18,
58200 Kuala Lumpur, Malaysia.

 

All returns requests must be submitted via your account orders here: http://xxxxxxxxxxx

  • The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please keep the tracking code with you in case we shall need them for reference.
  • Any used reward points/discount codes for the returned order will be voided and not refundable/re-usable.
  • Usage of points on subsequent purchases will not be awarded for additional points.
  • The Outlet by T&B reserves the right to reject any request to mail these items alongside with a new order. All returns are final and further requests will be denied.

 

Credit Notes

  • Credit Vouchers issued can only be utilized by the account holder unless otherwise stated. They are non-transferable in nature.
  • Credit Vouchers validity is as per stated user's account. If it is not utilized within the given time frame, the amount will be forfeited. (unless otherwise stated)
  • Credit Vouchers are only valid if they are inputted during check out.
  • The value of each individual voucher has to be utilized within one transaction, any remaining amount will not be refunded.
  • Credit Vouchers cannot be used for Sale Items or for the purchase of Gift Cards.
  • Customers can track available Credit Vouchers by logging into their accounts.
  • All unused Credit Voucher expires within the given time frame up to a maximum of one year. Any time extension requests will not be entertained.

 

Products

  • Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece. Return due to these reasons will not be entertained.
  • Measurements provided on each of the products are in maximum stretch. There might be some slight differences in the measurements given due to the different stretchable quality of the material. A difference of 1cm-2cm between the item(s) received from what which was provided for in our given measurements may not be considered as a defect. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.
  • All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.
  • You are advised to hand wash all The Outlet by T&B apparels (individually) without soaking for the first few washes as colour transfer may occur.
  • Please iron on reverse side of the apparel. Low to Medium heat ironing is encouraged for all products. We would encourage steaming or ironing them using indirect heat (by placing a fabric/cloth between the item and iron).
  • The Outlet by T&B does not offer return or refund if product is not handled as per instructed in product details.

 


Updates

We may change any content or material on the Site at any time. Any of the content or material on the Site may be out of date at any given time, and we are under no obligation to update the Site. We shall not be liable if for any reason the Site, or any portion thereof, is unavailable at any time or for any period. We reserve the right to refuse any and all current or future access to and/or use of the Site without prior notice to you.

 

The Outlet by T&B reserves the right to make amendments to any of the above Terms & Conditions.

All Rights Reserved by The Outlet by T&B.